About Us

  • Headquarters

    1201 SE Tech Center Dr, Suite 190
    Vancouver, WA 98683
    1 (877) 543-1301

       
  • Founded : 2000
  • Employees : 160
 

Photo courtesy of Adam Zaremba

Retail Imaging was founded in 2000 by Brad Eamon to provide field technical support for the one hour photo labs in Fred Meyer stores in the Pacific Northwest. The Retail Imaging business model provided a service team dedicated exclusively to Fred Meyer that supports all photo devices present in the department regardless of the manufacturer. This unique approach allowed Fred Meyer to purchase photo equipment, software, and consumable supplies and be free from the headaches associated with requiring maintenance support from multiple vendors.

The Retail Imaging service model caught on and over the next ten years and Ralph’s Grocery, Smiths Food and Drug, King Soopers, Duane Reade, Hi-School Pharmacy, Rite Aid, Costco, and Sam’s Club all selected Retail Imaging to develop and implement customized service packages for them.

Along the way Retail Imaging continued to respond to the requests from their loyal customers. Some of the challenges presented to us by our customers that we are most proud of include:

  • Costco asked Retail Imaging to develop a customized kiosk solution in 2003. We have now sold over 3,000 kiosks and anticipate that our newest version the Blade Digital Kiosk System (DKS) will be our best seller yet.
  • Rite Aid asked Retail Imaging to build a Call Center that could support not only the wide assortment of equipment present in their stores but also provide advanced technical support to their internal field service group. We responded to the Rite Aid challenge and built the industry’s largest and only photo dedicated Call Center.
  • PNI Digital Media asked Retail Imaging to build from the ground up a consumer call center to support uploading images from home to the Costco, Wal-Mart Canada, and Loblaws websites. PNI challenged us to be operational with-in six weeks. We met the challenge and were successfully taking over 1000 calls per day six weeks after the PNI request was made.

We learned early that if you are the low cost provider of products and services and if you specifically tailored them to your customer’s unique needs, then you will grow and prosper. The results speak for themselves. In the ten years since Retail Imaging has been in business we have grown 400% in sales while the industry as a whole has shrunk 50%. Our motto is “It Can Be Done” and we heartily thank our great customers for giving us the opportunity to get the job done for them! We are now over 200 people strong supporting the retail photo industry from coast to coast.

Leadership Team

Brad Eamon
Chief Executive Officer

Brad Eamon is a graduate of St. Olaf College in Northfield, Minnesota where he majored in history and literature. He went on to study theology at Union Theological Seminary in New York City. He has been in the photo business since 1980. He began his professional career with Eastman Kodak in Rochester, New York and held numerous sales, marketing and business planning positions until 1999 when he left to found Retail Imaging Management Group. Currently Brad is focusing on strategic planning, financial management and new business development for Retail Imaging.

Larry Glasheen
VP, Chief Technical Officer

Larry joined RIMG in 2009 as Fred Meyer Category Manager. He had previously held numerous management positions over 13 years with The Kroger Corporation in Alaska, Washington, and Oregon. At Retail Imaging, he was promoted in 2011 to Director of Operations and then to Vice President and CTO in 2012. A native of the Pacific Northwest, Larry enjoys camping, hiking, and other outdoor activities with his wife and four children, in addition to serving on the Board of Directors for his church and children’s school.

Veronica Plance
President, Chief Operating Officer

Veronica Plance graduated with high honors from Portland State University in Portland, Oregon with a B.A. in Speech Communications and Psychology. She joined Retail Imaging in 2002 initially to develop and implement customized photo lab operator training programs. Currently, as the President and Chief Operations Officer, she has responsibility for overall business operations and is the customer relationship manager for RIMG premier clients and future clients. Veronica is currently attending Willamette University’s Atkinson Graduate School of Management to attain her MBA. She is an equity owner with Retail Imaging as part of her commitment to continue to grow the company well into the future. She competes in several long-distance foot races each year, such as, the Portland Marathon and Hood-to-Coast Relay. She also enjoys hiking, camping, and other outdoor activities with her husband and Saint Bernard..

Jonas Sturr
VP, Sam’s Club Program Manager

Jonas joined Retail Imaging in 2003 as an account manager for Fred Meyer. In 2004 he was promoted to Regional Technical Manager and in 2006 Call Center Manager. He has been in the photofinishing industry for the last 14 years, his previous work experience includes retail store management for Ritz Camera and later a position as technical service manager. In 2009 Jonas was promoted to Sam’s Club Program Manager and currently leads a team of service technicians in support of Sam’s Club locations. In his off time Jonas enjoys taking pictures and hiking with his wife..

Business Partners

PNI Media Fuji Noritsu
Mitsubishi Electric DNP HP
Core Technology Solutions BlueWater Communications Atech Flash Technology
Storefront LifePics

Customers

Costco RiteAid Sams Club
Wal-Mart Walgreens Duane Reade
Fred Meyer Smiths Marketplace Smiths Marketplace
Maceys Hi-School Pharmacy Associated Foods